Privacy policy.

We only process personal data that is relevant to handling your request or managing our business relationship with you.

Information you provide

When you use our contact form, we may process:

• your name and/or company name;
• your email address;
• your telephone number, if you choose to provide it;
• the content of your message;
• any other information you voluntarily include in your request.

Your email address is required because we need it to respond to your enquiry. Your telephone number is optional.

If you subsequently become a Pixel Rocket client, we may also process information necessary to manage our commercial and contractual relationship with you.

Technical information

Like any website, our infrastructure may generate limited technical information when you visit the site, such as the date and time of a request, the requested resource, technical connection information and information provided by your browser.

Our website is hosted on infrastructure operated by Hetzner. We do not use this technical information for advertising, profiling or audience tracking.

Our server configuration does not use analytics software or advertising trackers.

We use personal data for the following purposes:

• to receive and understand your enquiry;
• to contact you in response to your request;
• to discuss a potential collaboration or project;
• to prepare a proposal or quotation where appropriate;
• to keep track of an ongoing commercial enquiry;
• to manage our relationship with you if you become a client;
• to maintain the security and proper operation of our website and infrastructure.

We do not use your contact details for unsolicited advertising or advertising profiling.

We do not sell or rent your personal data.

When you contact us about a potential project or collaboration, we process the information you provide because it is necessary to take steps at your request before potentially entering into a contract.

If you become a client, we process relevant personal data as necessary to manage and perform our contractual relationship with you.

We may also process certain information where this is necessary to comply with a legal obligation or to establish, exercise or defend legal claims.

Technical information processed for the security and proper operation of our website and infrastructure is processed on the basis of our legitimate interest in maintaining a secure and reliable service.

The contact form on this website does not store your personal data in a website database.

When you submit the form, the information you provide is used to generate and send an email containing the details of your enquiry.

The submitted information is therefore not retained on the website itself or in a dedicated database operated by Pixel Rocket.

The email generated from your request is transmitted to Pixel Rocket using our email delivery service. Once received, the information contained in the email may be retained in our email system and, where relevant, in our internal client records for the purpose of following up on your enquiry or managing our commercial relationship with you.

Personal data submitted through the contact form is accessible only to people working for Pixel Rocket who need the information to handle your enquiry, prepare a potential project, or manage an existing client relationship.

We may also use service providers who process personal data on our behalf where this is necessary to operate our services.

Email delivery — Brevo

We use Brevo as an external service provider to transmit emails generated by our contact form.

Brevo acts as a processor on our behalf for this purpose. The information necessary to deliver the email may therefore be processed by Brevo.

Brevo provides contractual and technical measures designed to support GDPR-compliant processing, including a Data Processing Agreement governing processing carried out on behalf of its customers.

Brevo may retain certain technical information relating to email delivery and email events in accordance with its applicable retention policies.

We do not use Brevo to send advertising or marketing communications from the contact form.

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Enquiries that do not result in a client relationship

If your enquiry does not result in a business relationship with Pixel Rocket, we delete the related email and personal data within 6 months of the end of our discussions.

Clients

If you become a Pixel Rocket client, relevant personal data is retained in your client file for the duration of our business relationship.

After the end of the engagement, we retain the relevant data for an additional period of 2 years, after which it is deleted, unless a longer retention period is required by law or is necessary to establish, exercise or defend legal claims.

Retention periods applied by our external service providers may differ where they are required to retain limited technical or transactional information for their own legal, security or operational purposes.

Pixel Rocket does not use advertising cookies, tracking cookies or third-party analytics tools to monitor your activity across websites.

The website may use strictly necessary technical mechanisms required for the website to function correctly.

For more information about cookies and similar technologies, please see our Cookie Policy.

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure.

Access to personal data is restricted to authorised people working for Pixel Rocket and to service providers acting on our behalf where necessary.

Our website is hosted on a dedicated server located in Nuremberg, Germany, operated by Hetzner. Pixel Rocket manages the server infrastructure and access controls.

No method of electronic transmission or storage can be guaranteed to be completely secure, but we take appropriate measures to protect the information we handle.

The website itself is hosted within the European Union, on a dedicated server located in Nuremberg, Germany.

Where we use external service providers to process personal data, such as our email delivery provider, those providers may process data in other countries where applicable. Where such transfers take place, we rely on the appropriate safeguards required by applicable data protection law.

Depending on the circumstances and the applicable legal requirements, you have rights under the GDPR, including the right to:

• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data;
• request restriction of processing;
• object to certain processing;
• request portability of your data where applicable.

To exercise your rights, simply contact us at:

We may ask for reasonable information to verify your identity before processing a request.

If you believe that your personal data has been handled in a way that does not comply with applicable data protection law, you have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit).

Website: https://www.autoriteprotectiondonnees.be/

This does not affect any other rights or remedies you may have.

We may update this Privacy Policy from time to time to reflect changes to our services, our data processing practices, or applicable legal requirements.

The latest version will always be published on this page, with the date of the latest update indicated at the top.

If you have any questions about this Privacy Policy or about how Pixel Rocket handles your personal data, you can contact us: